Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at pixiedustmagicco@outlook.com or chat with me during business hours! :)
Pricing
moving forward, the shop will only accept payments made via PayPal
Unless stated on the website, there are no current mass promotions.
To save a little on your order, make sure to follow the accounts listed below to view their shop codes! These girls create magical content and we higlt recommend checking them out and following along :)
@weitomagic
@pandorapixiedust
@abrittmagical
Returns
We do not offer most returns or exchanges for correct items recieved. If there is an issue with your order and the wrong item was recieved, I do honor exchanges :) For all other issues, if an order return is honored, customers are responsible for shipping costs for both the item to return to Pixie Dust Magic Co and for the new item to be sent. This does not apply to order corrections.
Returns cannot be made for postal delays!! Once your package is dropped off at the post office, it is under the control of USPS*
Shipping
My processing time is currently 2-3 weeks (business days only). No orders will be mailed on the weekends to perserve time I can spend with family ♡
No. It can take up to 2-3 weeks to have your order processed (though i try my best to have them out sooner) and have the label printed and packaged. This does not include the time it takes in the post. You can choose faster shipping options at checkout but those times are from when I drop it off at the post office :) No orders will be dropped off on Saturdays.
Once USPS has the package, I cannot control the speed of items being scanned in or shipped and we are not responsible for any packages lost or delivered to the wrong address. Issues with USPS must be handled with the post.
We no longer offer in person pickup or delivery. If you wish to shop in person, we encourage you to shop at one of our in-person events. You can find us at The Adventure Markets located in Riverside Ca on their event days. To view their schedule, follow them on @theadventuremarkets on IG.
Other than vending at TAM, all orders must be placed on drop days via the website.